Terms & Conditions
Mobile Phone Recovery -Terms & Conditions
Customer Requirements
- Securely package the phones for transit (within the United Kingdom not less than (10) pieces -European Collections 100 + pieces)
- Remove all SIM cards prior to collection. EMC can not be held responsible for any SIM cards left in the handsets.
- Return the signed waste transfer note and raise an invoice for the sale value.
- Have the authority to sell the equipment.
- Understand that EMC are only purchasing hardware, and have no responsibility or intent to undertake in any way the contacts or any liabilities associated with them.
EMC Obligation
Collection will be made by EMC by prior arrangement. EMC may collect the equipment from the agreed collection point between Monday and Friday, excluding bank holidays. Collections outside these hours can be requested as a special collection.
EMC will arrange collection on the date agreed with the customer and will endeavour to provide a report detailing the equipment collected within 24 hours of receipt of the goods.
EMC hold and maintain the appropriate licences and permits as required by WEEE environmental and waste legislation.
Quality manage all systems in line with ISO 9001 – Environmental 14001: 2004
Warehouse and transportation costs
EMC will be responsible for warehouse storage and transportation for all equipment. In particular EMC will;
Provide a suitable and segregated storage and handling facility for the equipment.
Provide appropriate security at the premises, to include (without limitation) fire and intruder alarms.
Upon receipt, engineers shall inspect and confirm the contents of each collection. Equipment will be categorised and priced in line with our assessment and appraisal methods.
Data Secure Deletion / Equipment Destruction
Where requested, data stored on mobile communication devices and other associated equipment will wherever technically possible be securely removed or deleted.
EMC do not store or recover lost or deleted data. The customer agrees that EMC can not be held responsible for the security of your data stored on any equipment devices or SIM cards either now or in the future.
Forgotten SIM cards where discovered will be removed and destroyed by certified destruction.
Pricing and Charges
EMC will endeavour to provide a buy-back offer within 24 working hours,
Once the sale has been agreed, either written or verbal, it is mutually accepted, that all title, risk and environmental responsibility should pass to EMC and that the equipment be released for processing.
The customer will on receipt of the “Sale and Waste Transfer note”, sign off the waste transfer and return the transfer to EMC.
The customer will then raise a VAT invoice (unless a charitable donation is required) for the amount agreed.
Assumed Consent
The customer agrees to confirm acceptance of the sale price within 7 working days. Should you fail to respond, within the time period then it shall be deemed reasonable for EMC to assume that the price is acceptable and that the equipment should be processed inline with our best practice.
Right to Cancel
The customer reserves the right to refuse acceptance of the sale price. If the sale price is refused, all collection and assessment fees will be paid by EMC.
Environmental Compliance
EMC will ensure that all equipment is processed in line with WEEE legislation and hold all relevant licences and permits.
Equipment which is determined by EMC to be unsuitable for reuse and recycling will be disposed of in an environmentally friendly way through EMC appointed licensed waste processing companies.
EMC accept the full environmental responsibility for all equipment sold / transferred or donated to EMC.
EMC will report and liaise as required with the Environment agency to comply with WEEE reporting.
Charitable donations
Customers can request for their sale values to be donated to charity. Donations will be processed within 14 days, with the cheque being made payable direct to the nominated charity and returned to the company.
Understanding
Each party agrees to keep confidential all negotiations regarding the sale.
EMC will conduct and supply a service in accordance with good industry practice and act with reasonable diligence, care and skill to EMC’s best ability, knowledge and expertise, and inline with WEEE (waste electrical electronic equipment) legislation.
These terms constitute the contract between EMC and the customer, and are deemed to be accepted by the customer by virtue of the request to value the equipment.
No variation or amendment of this agreement shall be valid unless committed to in writing and signed on behalf of the customer and EMC.
Law and legal compliance
This agreement shall be governed by and constructed with English Law and subject to the non-exclusive jurisdiction of English courts.
General
If any provision of this agreement is held to be invalid or unenforceable, such provision shall be struck out and the remaining provisions shall be enforced. The headings are for reference only, and no way define, limit, construe or describe the scope or extent of each section.
EMC Head Office |Recycling Centre | Glensyl way | Hawkins Lane Industrial Estate | Burton on Trent | Staffordshire DE14 1LX |
